Shipping policy

Last updated: September 9, 2026

Shipping from PALQIRA

This policy applies to orders placed at palqira.com. For help with delivery, contact support@palqira.com and include your order number.

Destinations and shipping charges

Available delivery destinations, shipping options, and charges are determined by the delivery address and the items in your order. Review the options and total charges displayed at checkout before completing your purchase. Any free-shipping offer applies only where it is expressly displayed with the conditions for your order.

Processing and delivery estimates

Delivery timing depends on the items ordered, the destination, and the delivery service selected. Any dispatch or delivery estimate provided before purchase or in your order updates applies to that order. An estimate is not a guaranteed arrival date unless we expressly agree otherwise, and this does not affect any delivery deadline or remedy required by applicable law.

If you need an item by a particular date, email us before placing your order. If we cannot meet an agreed delivery timeframe, we will inform you of the available options, including cancellation and a refund where required by law. Carrier disruption, public holidays, and customs processing may affect delivery.

Address details and order changes

Please check your delivery address and contact details before submitting an order. Contact us promptly if anything needs to be corrected. We cannot guarantee that an address or delivery request can be changed after dispatch. Any additional charge for a requested change or re-delivery will be explained and agreed where required; it will not be imposed without a lawful basis.

Tracking and delivery problems

Where tracking is available for your shipment, use the details supplied with your order updates to follow its progress. If tracking appears incorrect, a parcel is delayed, or an order is marked delivered but cannot be located, contact support@palqira.com. We will investigate with the relevant delivery provider. A tracking status alone does not remove your rights in relation to non-delivery.

International orders

Where international delivery is available, import procedures and charges depend on the destination. Check any tax and duty information provided before payment. If you are unsure whether an amount includes import charges, contact us before ordering. This policy does not impose undisclosed charges or override protections required by applicable law.

Damaged or incorrect deliveries

If an item arrives damaged, incorrect, or incomplete, email us with your order number and a description of the issue. Photos of the item and packaging can help us investigate, where practical. We will explain the available remedy under the circumstances and applicable law. See our Returns & Refunds Policy for further information.