Refund policy
Last updated: September 9, 2026
Returns and refunds at PALQIRA
For an order placed at palqira.com, contact support@palqira.com to request a return, cancellation, or help with a product problem. Include your order number, the email address used at checkout, and the item concerned.
Starting a return
We will explain the applicable return process and provide the correct destination. Please contact us before posting a parcel so it can be identified and handled correctly. This request does not make our prior approval a condition of exercising a statutory cancellation right. Keep proof of purchase and proof of postage where available.
Return eligibility is subject to your statutory rights and any additional return offer expressly provided for your purchase. Requests for a voluntary change-of-mind return beyond those rights or offers are reviewed individually; any agreement and conditions will be confirmed before you send the item. This policy does not offer an unlimited return period.
Beauty products and hygiene
Please tell us whether a product has been opened, used, or had a hygiene seal removed. Where the law permits, a change-of-mind return may be excluded for a sealed product that becomes unsuitable for return for genuine health or hygiene reasons after its seal is broken. Opening a product does not, by itself, remove your rights if the item is faulty, damaged, unsafe, or not as described.
Faulty, damaged, or incorrect items
Contact us when you discover a problem and describe what happened. Photos may assist where practical. We will arrange the remedy required by applicable law, which may include replacement, repair where appropriate, a price reduction, or a refund. A request to contact us promptly does not shorten a legal claim period. Necessary return costs for a valid faulty or incorrect-item claim will be handled as required by applicable law.
Return costs and refunds
Responsibility for return shipping depends on the reason for the return, the terms lawfully disclosed before purchase, and applicable law. We will explain any applicable cost before arranging a voluntary return. We will not deduct an undisclosed fee or require you to pay a cost that the law requires us to bear.
A refund will be issued to the original payment method unless you expressly agree to a different permitted method. Refunds are processed within applicable legal deadlines; your payment provider may take additional time to display the credit. Where the law allows, a refund for returned goods may be withheld until we receive the goods or evidence that they have been sent back. Any refund of the original delivery charge will follow the terms of the purchase and applicable law.
EU withdrawal rights, where applicable
For a qualifying online purchase covered by EU consumer withdrawal rules, you generally have 14 days after receiving the goods to notify us that you wish to cancel, without giving a reason. You must then return the goods within 14 days of that notice. Emailing a clear statement of cancellation to support@palqira.com is sufficient; you do not have to use a particular form.
Exceptions may apply, including certain sealed hygiene goods after unsealing. For a valid withdrawal, reimbursement includes the cost of the least expensive standard outbound delivery offered and is due within 14 days after notice; where permitted, it may be withheld pending return or proof of return. You bear direct return postage only where that responsibility was disclosed before purchase and the law permits it. Other mandatory consumer rights remain unaffected.
Contact
Questions about eligibility, return instructions, or a refund already requested? Email support@palqira.com. These terms do not restrict protections that cannot lawfully be waived in your jurisdiction.